Review Guidelines

How reviews work

Reviews come from real clients, through our review process. We don't write reviews. An agent invites a past client, or a client uses our public review form, and the client submits the review directly before it's checked and published with a verified label.

What makes a good review

The most useful reviews describe a real, first hand experience working with the agent. What you were buying or selling, how the agent communicated, and how things turned out. Keep it honest, specific, and respectful.

What's not allowed

• Fake, fabricated, or incentivized reviews
• Review manipulation of any kind (coordinating, trading, or buying reviews)
• Agents reviewing themselves
• Agents submitting reviews on behalf of clients
• Reviews from people with a conflict of interest, such as family members or competitors
• Threats, harassment, or abusive conduct
• Spam, advertising, or off-topic content
• Content that is discriminatory, defamatory, or shares someone's private personal information

Consequences for breaking the review rules

Fake reviews, review manipulation, agents reviewing themselves, agents submitting reviews on behalf of clients, threats, spam, or abusive conduct can result in consequences. Depending on the severity and how often it happens, these may include:

• Rejection or removal of the review
• Loss of badges, recognition, or ranking signals
• Suspension of the profile
• Removal from search results
• A permanent ban from agentmatchmaker
• Cancellation of paid profile features, where allowed by the Terms
• Administrative review fees or liquidated damages, where allowed by the Terms
• Reimbursement of investigation, legal, or administrative costs
• Reporting serious misconduct to the appropriate brokerage, board, regulator, or legal authority where appropriate

For serious or repeated violations, agentmatchmaker may apply administrative fees or liquidated damages ranging from $500 to $5,000, subject to our Terms of Service and applicable law.